As a subscriber to Health Insurance Underwriter (HIU) magazine, I generally enjoy their monthly column, The Referral Coach.
This month's topic: 10 Questions to Bring More Value and Get More Referrals.
The article shares the best practice of a financial advisor named Kiernan O'Connor, which helps him bring immediate value to prospects—increasing the chance of converting them to new clients. The author, Bill Cates, does offer a couple of disclaimers in his article, which I'll share with you as well:
- O'Connor's 10 questions were inspired by two colleagues, the source of which you can find at www.mitchanthony.com.
- Since O'Connor is a financial advisor (investments, insurance, etc.), some of these questions may need to be modified or eliminated to fit your line of financial services sales.
Alright. On with the 10 questions that could change your life insurance career.
- What motivated you to meet with me (or take my call)?
- What are some of the best financial decisions you've made? (Gives you an indication of how the prospect views and feels about money.)
- What's going on in your life right now (relationship, career, work, etc.)?
- Who are the people affected by your financial decisions?
- What transitions do you anticipate in the next five years? What has to happen for you to feel successful with those transitions?
- What are five things you want to do while you're still able to? (Gives some insight into the prospect's character and personality.)
- What are you most looking forward to when work becomes optional and retirement becomes affordable?
- What are some of the factors or circumstances that could affect your financial planning?
- What would you be doing differently if money were not a factor?
- What kind of help are you looking for and what do you need from me?
Whew.
Okay, so given that list of questions, the author points out that it's important to ask these types of questions in the right order.
In the right order = Starting with the present, moving to the future, ending with long-range
And while the order of the questions is important, O'Connor also points out another important caveat for agents: "Learn to shut up. Give people time to think of their answers." You never know, you may be asking the prospect questions they haven't thought of before. O'Connor also suggests making the most out of your non-verbal communication.
"Put the pen down when they are speaking," he says. "Listen first, then pick up the pen and write their answers."
By learning about your prospects in an open and non-threatening manner—and appearing attentive to their wants and needs—you can bring them immediate, while simultaneously building trust.
And because I'm in equation mode:
Value + Trust = Increased Closing Ratio
Don't have a subscription to HIU magazine? Well, you're in luck this month because they lovely folks at NAHU have included this month's Referral Coach in their online version of the mag. Check out the full article here, and don't forget to check out the Agent Resource Center for more hints and tips.