Not much going on by way of industry news today (or at least nothing that particularly moves me one way or another), but I did like this post by David Rossmiller at the Insurance Coverage Law Blog, who linked to a long but interesting story in the Kansas City Star about common complaints in auto, home and health lines of insurance.

I read the entire article this afternoon, and I agree with David that it's a well-rounded story. It could be considered a small PR nightmare for the insurers named in the article (especially with the headline, "Complaints burn insurance customers' trust"), but then I suppose that depends on the size of the KC Star readership...and the speed with which the named insurers move to resolve customer complaints.

Anyway, if you have a minute, check out the article here and give it a once-over. I think it's worth a look.