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When Speed Is All about Slowing Down

moving fast is better than rushing.jpg

Selling insurance requires some hustle. Prospects don’t pick up the phone to call you. They don’t knock on your door or flood your inbox with requests for quotes. You’ve got to pound the pavement—both literally and figuratively—to stay afloat.

Knowledge of this can bring a helpful sense of urgency to your day, but it can also turn you into a frantic, overzealous loon like Bob Torkington of Red Shoe Insurance. (If you’re not familiar with Mr. Torkington’s antics, check out the most recent Agent Blog Wrap Up. It’s shocking.)

In a post over at Fast Company Magazine’s blog, professional executive coach Doug Sundheim reminds us of a very important distinction: “rushing vs. moving quickly.” The latter is of course preferable, but often we find ourselves running around like decapitated chickens, with the vague hope that our mere movement will magically get things done. According to Sundheim, “Rushing undermines critical thinking, dialogue, and learning processes. If unchecked for too long, it significantly decreases individual and organizational capacity to make smart decisions. It becomes OK not to think things through.”

In short, rushing is no time saver (unless you’re in a hurry to make poor decisions that will cost you time and money down the road). Sundheim suggests stopping to ask yourself a few questions when you find yourself in a frenzied rush. After you’ve taken a couple deep breaths, “Get clear on whether the rushing is necessary (or even smart). If it isn't, slow down.” What if it is necessary? “Reassess and renegotiate timelines if needed,” writes Sundheim.

This isn’t rocket science, and you've probably heard this adivce before, but it works. The key is to have the self-awareness to know when you might be pulling a Bob Torkington. The second thing, which Sundheim alludes to in the end of his post, is to have a strategy for slowing yourself down. For some, it might be taking a brief walk, for others, watering the plants or raking a Zen garden thingy.

Comments

Great ideas that we all can use. Rusing I just wanted to comment that reassess is one of the weirdest looking words...

There is an art to selling insurance, and it's all about being customer centric, as opposed to just looking at the clock and wanting to rush as many sales as possible. Think about how your presentation sounds to the customer or prospect. Are you sounding like you genuinely care about them and their situation, or do you sound like you're just flogging yourself for a sale? Relax and think about the customer. You have the product that can help them. Believe that and talk like a human! This in my view, is the way you convert more insurance leads into insurance policy holders!

Wise counsel, Micheala. I think you hit the nail on the head with your third to last sentence: “You have the product that can help them.” Remembering that will, like you say, help you relax in your delivery. You’re not trying to sell them a third spatula or Pet Rock. Insurance is something they need, something that’s vital to their financial well being. It’s also a product that can be quite complicated. So a calm, empathetic presence will engender trust and respect, as well as a sale and continued loyalty.

Thanks for your response Jeb! I think if any company outside of the insurance industry hires salespeople who talk like humans, act like humans and believe in their product or service, they're onto a winner! Successful insurance salespeople have the passion and belief for their product, and their delivery is always customer-centric. It can't be sold like it's a pet rock, that's for sure! I liked that reference!

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