Tip of the day: If a client is waiting—on the phone, in the waiting room, for documents to arrive in the mail—it helps to check in and update him or her on the progress of things. They’ll appreciate it and will likely wait longer (and with more patience) than they would otherwise.

If your reaction to this tip is "Duh! Who doesn't do that?" then good for you. Keep doing what you're doing. However, if my experience as a consumer is any guide, many of you probably need to be reminded.