Reputation Management
I’m researching for a presentation on internet marketing that I’m giving at the eInsurance symposium http:/einsurancesymposium.com/eis08/ coming up next month. So I thought I should just share a little about this new buzz word with you.
I am finding this a convoluted topic because I think it is really just a mash up of everything we’ve learned about branding and our own reputation all these years. Be good, be careful how you act in public, stick to your word, and listen carefully. The only difference now is that your reputation, via the internet and user generated content, can be scorched faster and to a far greater degree than word of mouth or your junior high ever could.
Reputation management as most frequently referenced (by blogs, articles, books, companies providing ‘Reputation management services) is the practice of being proactive about, and carefully monitoring, your own personal (or company) internet-related reputation. It is usually focused on the negative side of things, when your reputation is threatened. Examples of some protective actions are listed below.
• Don’t let anyone grab your name and misuse it on the internet. Try to own any website name that resembles your own name.
• Listen (watch) closely to what is being said about you on the internet so you can react as needed. This involves using ‘online reputation management tools, which, on the simplest level, are Google alerts.
• Get your name out on the web in as many places as you can: social networks, photos of you for Google Images, your websites, your own blog… and on and on.
I’m just at the superficial level of this topic. My take away for you today is to simply recognize the phrase: reputation management, and to know that it is usually used when someone’s is in trouble. They've been Google-bombed or somthing similar. More on that later.
But I’m going to always go back to my belief that this, like all other aspects of marketing, is directed by the good you do, the quality of your product and service, the value of your word. If you are vigilant about that, you are less likely to need to be vigilant about your Reputation Management.








Comments
Hmmm, a good point! I think the only thing is that traditional reputation management is much simpler as the media is more controllable and the author is accountable... the internet behaves a little 'differently'. Have a look at BrandsEye.com - I think it may be of interest.
Posted by: Tim Shier | August 29, 2008 04:32 AM
Hi - I've found your blog post as a result of my "reputation management" Google alert and thought it's matches our online reputation management thinking. In response to the specific online reputation management need, we’ve created www.lookuppage.com , an online tool that help you manage and control your online presence, and track who is looking for you. Users can join for free, or opt in to our paid service and guarantee page top position across all leading search engines, using SEO and PPC.
Hope you will find this info and our site interesting.
Best Regards,
Ehud Furman,
Posted by: Ehud Furman | September 2, 2008 04:15 AM