Strikes and Gutter Balls
May 11th, 2009 by Jeb Foster
We invite every consumer who goes through our quote application to fill out a survey. We send the survey invitation two weeks after they’ve been matched to agents on our network.
Most are happy with their experience, but there are always people who had a really bad experience and use the survey as an opportunity TO SHOUT AT US IN ALL CAPS and use the exclamation point with furious abandon.
A common complaint among the disgruntled is that they never got called or that they were contacted once and never again. Some even contacted agents only to be snubbed!
I called the agent , left a message and never heard from him after that…
Your site was awful. I got one contact and I had to call hime – a Mr. Furgeson from a co I don’t remember. I called him twice and have never heard back from him. He sounded like an idiot. I don’t know how you get the ins agents but your site is an utter failure
I did receive several quotes from different company. But the one I am most intersted in did not actively follow up. I left several voice message,but never got response. I ended up calling directly the company he represents and had it done right away.
Only received 1 acknowledgement from State Farm that they were working on my quote, but never received quote even after I sent them a 2nd request a week later. The other 2 matches never contacted me.
I never had a response from anyone.
I never got an answer!!!!!!!!!!
Two agents called but never followed up with a quote for property insurance.
This is rather astounding, isn’t it? Agents pay us for leads. Why on earth would an agent pay for a lead only to never call the person or, even more bizarre, ignore their calls? It boggles the mind.
But I don’t want to go out on a sour note. There are always plentiful comments that point to excellent and attentive customer service.
The woman who handled my request by phone was knowledgeable and informed. She was competent and courteous. I found great insurance coverage for almost half what I was paying with Nationwide. Thanks.
The response was above my expectations. Every one I spoke to offered me their insurance but gave me suggestions and support, thank you
Agent, I believe her first name is Jody was very helpful. Very professional. Great follow up to my questions.
